How to Claim Australia Powerball Prizes
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Australian Powerball
- How to Claim
If you’ve won a Powerball prize, the next step is to receive your money. The options available to you depend on how much you have won, whether you played online or in-store, and where your ticket was purchased. Find out more about how to claim Australia Powerball prizes.
Wednesday December 27th 2023
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Online and Registered Players
If you play online or via an official app, prizes will be paid directly into your online lottery account. If you have registered as a member with one of the Lott’s official programs – the Winners Circle, Players Club, Tatts Card or Easiplay Card – or with Lotterywest in Western Australia, then you will be linked to every in-store purchase you make with your card. You will also have prize protection, so winnings will be paid automatically and you will not have to come forward to claim. Winnings will be paid by cheque or into your online lottery account or bank account.
If you win a Division 1 prize as an online or a registered player, you will be contacted directly with the news and paid out after a provisional period of approximately two weeks.
New South Wales (and the Australian Capital Territory)
You must claim any prizes you win in New South Wales within six years of the draw taking place, otherwise you will not be paid. You can visit any newsagency or convenience store to claim an award of up to $1,000, and just need to present your ticket or your player’s card.
For prizes above $1,000, you need to visit the regional head office in Sydney. You will need to bring your ticket and valid photographic identification such as your driver’s licence or passport. You should also bring the player’s card to which your ticket is registered and also provide your bank account details if you want the prize to be paid by Electronic Funds Transfer (EFT). Alternatively, you can ask for the money to be paid by cheque.
The head office is open from 8:30am to 4:30pm Australian Eastern Standard Time (AEST), and the location is as follows:
NSW Lotteries: 6 Memorial Drive, Granville, Sydney
Victoria
You can claim prizes of up to $1,500 from retail outlets in Victoria. Some retailers can pay out larger amounts at their own discretion but if not you will have to visit the state’s head office in Melbourne, providing your winning ticket, player’s card (if applicable), photo ID and bank account details. The office is open from 8:30am to 4:30pm and the address is shown below:
Tatts: Level 21, Tower 2, 727 Collins Street, Docklands, Victoria
There is no limit to how long you have to claim Powerball prizes in Victoria, but if you do not collect your money within 12 months of the draw being held you will need to submit a claim form to the state government at the following address. You must provide details including the draw number, lottery ticket number and prize amount.
Victorian State Revenue Office, GPO Box 1641, Melbourne VIC 3001
Tasmania
If you win a prize of up to $1,500, you can claim the money from any licensed store in Tasmania. Some stores may even pay out larger prizes but you should contact them in advance to check their policy. For larger amounts, you can visit the lottery office in Victoria or submit a claim form by post. You just need to fill out the form and attach your winning ticket, sending it to the address below:
Administration, PO Box 888, Melbourne VIC 3004
If you claim your prize by post, you will be paid within 10 working days of receipt of your claim form.
If you do not claim your prize within 12 months, you will need to send a claim form to the state government at the following address, outlining your ticket number, the relevant draw number and the prize amount.
Tasmania Treasury & Finance: GPO Box 147, Hobart TAS 7001
Queensland
You have seven years to claim Powerball prizes won in Queensland. If you win an award of up to $1,500, all you need to do is visit a convenience store or newsagency. Show the retailer your player’s card or just hand over your winning ticket.
If you win more than $1,500, you will need to take your ticket to the Queensland head office in Brisbane, along with photo ID, bank account details and your player’s card if you have one. Opening hours are 8:30am to 4:30pm AEST and the office’s location is shown below:
Golden Casket: Shop 1, 180 Ann St, Brisbane CBD
South Australia
If you win a prize of up to $500, you can go to any licensed lottery retailer to claim your money. Prizes up to $5,000 may also be redeemable from stores, depending on the retailer’s own policy.
If you win a prize that is too large to be paid out at a store, you will need to go to the regional headquarters in Marleston, providing your ticket, photo identification and bank account details. The location of the office is as follows, and it is open from 8:30am to 4:30pm AEST
SA Lotteries: 188 Richmond Road, Marleston, Adelaide SA 5033
If you do not claim your winnings within 12 months of the draw taking place, the money will be transferred to the Lotteries Commission of South Australia. You can still claim your prize after this time, but will have to pay a fee to cover the administrative costs of releasing the money from the Commission’s Unclaimed Prizes reserve.
Northern Territory
You must claim any prizes won in the Northern Territory within three years of the draw taking place. You can go to any licensed store to claim winnings of up to $1,500, while some retailers pay out larger prizes at their own discretion. If you are not able to claim in-store, you can travel to the claim centre in Victoria or submit a claim by post. You must fill out a claim form and attach your winning ticket, sending it in to the address shown below. You must also be able to provide identification if required.
Administration, PO Box 888, Melbourne VIC 3004
Western Australia
You have to claim prizes in Western Australia within 12 months of the draw date. If you fail to come forward in this time, the money will be returned to the local community in the form of grants and you will not be able to receive your prize. You can collect winnings of $500 or less from stores, while you must visit Lotterywest’s head office for larger amounts. You must take your winning, along with documentation that will verify your identity and place of residence. The address is shown below:
Lotterywest Head Office: Locked Bag 66, Subiaco WA 6904
Claim Prizes Where You Bought Your Ticket
All prizes must be claimed in the same state where the ticket was originally purchased. You will not be able to redeem your winnings in a different territory. However, you can claim your prize by post using the relevant form from the state where you bought your entry.
Please note that some states do not have their own payment centres. Each of the lottery operators has their own base and coordinates payments from there. The following table shows all the postal addresses you need for the different states:
| State |
Postal Address |
| Queensland |
Administration, Locked Bag 1, Spring Hill QLD 4004 |
| New South Wales |
Administration, Locked Bag 7000, Granville NSW 2142 |
| Victoria, Northern Territory, Tasmania |
Administration, Locked Bag 888, Melbourne VIC 3004 |
| South Australia |
Administration, PO Box 74, Marleston SA 5033 |
| Western Australia |
Locked Bag 66, Subiaco WA 6904 |
Claiming on Behalf of Someone Else
You can allow someone else to claim Powerball prizes on your behalf in all states apart from Western Australia. You need to provide the winning ticket, complete a claim form and give authorisation for them to collect the prize. The authorisation should be in the form of a signed letter, which provides details of the ticket number, your telephone number, the name of the person who is claiming the prize for you and the prize amount.
Lost and Damaged Tickets
If you have lost or damaged your ticket, you may still be able to claim your prize. The first step is to complete a Lost or Damaged Ticket Search form. You can download a form, based on your location, from any one of the official Australian lottery operator websites.
The form will help identify where the ticket is in their system, and you will have to provide details including where you purchased the ticket, when you bought it, your type of entry and contact details. You need to complete one form for every ticket you have lost or damaged. If your ticket is damaged, you must send it to the address on the front of the form along with a completed form.
If your claim is successful, the prize will be paid after four weeks in Victoria, Tasmania, the Northern Territory and Queensland, eight weeks in New South Wales and the Australian Capital Territory, and 12 months in South Australia.
If you are covered by a Winner Circle, Players Club, Tatts Card or Easiplay Club membership, you should telephone 131 868 if you lose your lottery ticket or membership card. You will then be guided through the process to receive a cheque or free ticket certificate.
