If you have any questions about anything to do with Powerball, you can probably find the answer on our FAQs page. If you still can't find the information you're looking for, select from the options below for further assistance.
Please pick one of the following options so we can better answer your question:
How did you win?
I purchased my Powerball ticket onlineIf you purchased a ticket online, you will need to contact your state lottery or the organization from which you bought the Powerball ticket.
If you still have any questions, please send an email to the following address:
If you bought a Powerball ticket from a store, you can claim prizes of a certain value directly from the retailer. Larger prizes must be claimed through the state lottery that sold you the ticket. See the How to Claim page for more information.
If you still have any questions, please send an email to the following address:
Unfortunately, this is a common lottery scam. You cannot win a prize for any lottery or contest you haven’t entered. Please visit the Scams page for more information.
If you still have any questions, please send an email to the following address:
Any Powerball ticket bought from a store needs to be signed and kept in a safe place so that you can prove you are the rightful owner of the ticket. If you have lost or damaged a Powerball ticket that might have won a prize, you should contact your local state lottery as soon as possible.
If you have any other questions that are not answered on this page, please send an email to the following address:
